Willowhayne Records treats all customer information with the strictest confidence and utmost security. Any data provided by you during the course of using this website will only be used in accordance with this privacy statement.
We do not give or sell customer information to any third party other than that which is necessary for processing your order.
Information that we collect about you
The essential information that we need to hold about you in order for you to have an account is
ii) e-mail address
Other information that we may gather in the process of dealing with your order requirements are
i) billing and delivery addresses
ii) credit/debit card numbers
iii) telephone numbers
Addresses and credit/debit card numbers do not need to be stored with us and can be removed at any time through your account page. Please see below for more information on the storage of credit/debit card information.
Your email address will be used to:
i) confirm placement of an order
ii) confirm despatch of an order
iii) send regular newsletters informing you of new releases and special offers (if subscribed*)
iv) contact you in the event of a problem or delay with your order
You can remove yourself from our email newsletter list if you wish by unticking the relevant box accessed through your account page, or by using the unsubscribe link in any of our email newsletters.
You are free to request the complete removal of your data from our systems at any time by emailing email@example.com. This will then be actioned and confirmed within 72 hours.
We are committed to ensuring that your data is protected. In order to prevent unauthorised access or disclosure, we have a high level of security applied to our servers. The whole of the willowhaynerecords.com website, including any applicable back-office administration systems, are accessed via an https protocol, ensuring that all data transmitted is encrypted.
Card security is an issue that we take very seriously.
All card details submitted when ordering are used to authorise payment via Barclaycard ePDQ and are never stored on the Willowhayne Records servers. When the card is authorised, we receive an authorisation number, and this is then used to settle the exact and final payment once your order is ready for despatch. We are not able to settle for any amount higher than the amount originally authorised.
Barclaycard ePDQ will receive your name, address and card details in order to process your payment. This information will never be used by them for any other purpose.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Provided you agree, the file is added and helps us to improve your experience on our website by speeding up certain processes and enabling us to understand better the movements of customers around our site.
i) to remember your login for a period (a "session") to maintain the contents of your shopping basket.
ii) to remember your choice of delivery country indefinitely to prevent you from having to enter this information every time you visit us.
iii) to anonymously gather data regarding visitors to our site and their behaviour whilst using it (via Google Analytics) in order to help us improve your overall experience (this cannot be used to personally identify you in any way).
You can remove any cookies related to willowhaynerecords.com using the privacy and security settings in your internet browser. You can also browse the website using an anonymous usage setting such as 'Private Browsing' in Firefox or Safari, 'InPrivate' in Edge or Internet Explorer, or 'Incognito' in Chrome.
Other information that may be collected
We make use of social buttons to enable the sharing and bookmarking of information found on our site. In order to implement these buttons, we make use of scripts from domains outside of Willowhayne Records. You should be aware that these sites are likely to be collecting information about what you are doing around the internet. Much of this is anonymous, but you should check the respective policies of each of these sites to see how exactly these use your information and to find out how to opt-out, or delete, such information.
We also make use of some external web services such as YouTube for embedding video and Mailjet for sending emails. These companies are also likely to gather anonymous usage information and, in the case of a company such as Mailjet, will retain elements of your information such as an email address in order to enable us to provide you with a service. All third parties that we use are carefully vetted to ensure that your data is protected to at least the same level that we would expect internally.
Other parties that may be allowed access to your data from time to time include our web developers for building/testing purposes, and our accountants for auditing purposes. However, your data is never transferred away from our systems and all third parties employed by ourselves are thoroughly vetted to ensure that their own security and privacy policies are to an adequate degree.
Links to other websites